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FAQ Updated Mar 21, 2026

What Are the Support Hours and Expected Response Times?

Here's what to expect when contacting the Phenom Poker support team.

Live chat: Fast response during active hours
Email: Typically within 24 hours; complex issues may take 24–72 hours
Discord/Telegram: Team is active, but use email or chat for account-specific issues

For fastest help

Use live chat for simple, quick questions
Use email for complex or account-related issues — include your nickname, screenshots, and Hand IDs

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