If you've sent a deposit but don't see it in your Phenom Poker wallet, here are the most common reasons and how to fix them.
1. The transaction is still being confirmed on the blockchain
Most deposits arrive within a few minutes, but blockchain transactions can sometimes take longer depending on network congestion. Give it 10–15 minutes before taking further action.
How to check: Look up your transaction hash (TX hash) on a blockchain explorer like PolygonScan (polygonscan.com) for Polygon transactions or Etherscan (etherscan.io) for Ethereum transactions.
2. You sent on the wrong network
If you sent USDT on an unsupported network (e.g., Tron, Solana, BNB Chain), the funds won't arrive automatically. See: What Happens If I Send Funds on the Wrong Network?
3. You sent a token that isn't supported
Only specific tokens on Polygon and Ethereum are accepted. Check the supported list in: Supported Cryptocurrencies and Networks for Deposits.
4. Exchange withdrawal still processing
If you're sending from a crypto exchange, the exchange itself may have a processing time before broadcasting the transaction. Check your exchange's withdrawal status.
Still not showing after 30 minutes?
Contact support at support@phenompoker.com with:
- Your Phenom Poker nickname
- The token and network you sent on
- The amount sent
- Your transaction hash (TX hash)