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My Account Updated Mar 21, 2026

How to complete the Know Your Customer (KYC)

KYC verification is required before you can play on Phenom Poker. The process is quick and can be done on desktop or mobile.

What you'll need

A valid government-issued photo ID — such as a passport, driver's license, or national ID card.

Steps

  1. Log in to your Phenom Poker account
  2. You'll be prompted to start the KYC process
  3. Select your ID type and upload or scan your document
  4. Complete a real-time selfie verification — you'll be asked to take three photos of your face (straight on, left side, and right side) to confirm your identity matches your ID

Processing time

KYC reviews are typically completed within 24–48 hours.

Tips for a smooth verification

  • Take clear, well-lit photos with all corners of the document visible
  • Make sure your full name on your Phenom account matches your ID exactly
  • Use a current, non-expired document

KYC rejected? See: Why Was My KYC Rejected? Common Issues and Fixes.

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