Technical Issues

Troubleshooting connection problems, app crashes, and gameplay bugs.

16 articles

Clearing your browser cache can fix loading issues, display problems, and login errors on Phenom Poker.

Screenshots and screen recordings help our support team understand issues faster. Here's how to capture them on any device.

Hand IDs are essential when reporting gameplay issues. Here's how to find them in the current session.

If you're experiencing frequent disconnections during play, follow these steps to diagnose and fix the problem.

Installing the Phenom Poker PWA gives you a faster, app-like experience on iPhone, iPad, and Android devices.

Check the minimum system requirements and supported browsers for playing Phenom Poker on desktop and mobile.

If Phenom Poker is running slowly or feels laggy, follow these steps to improve performance.

If sounds or audio effects aren't playing in Phenom Poker, follow these steps to diagnose and fix the issue.

If the poker tables or lobby aren't displaying correctly, follow these steps to fix the issue.

Here's how to submit a bug report to the Phenom Poker support team so we can investigate and fix the issue quickly.

Check here to find out about known issues, scheduled maintenance, and how to get real-time platform status updates.

Keeping the Phenom Poker PWA up to date ensures you have the latest features and bug fixes.

The Phenom Poker desktop app offers smoother performance and better multi-table management than the browser. Here's how to install it.

Learn how to set up multiple tables simultaneously and get tips for managing performance while multi-tabling on Phenom Poker.

Common mobile browser issues and fixes for Phenom Poker on iOS Safari and Android Chrome.

Enable browser notifications so you never miss the start of a tournament or a seat opening.